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How to Take a Screenshot – A Quick Guide for Merciglobal Cloud ERP Users

Screenshots are incredibly helpful for support, development, and documentation—especially within Merciglobal Cloud ERP. Whether you're a customer, developer, or sales team member, capturing your screen facilitates issue reporting, feature showcasing, and seamless collaboration.

Available Methods to Take Screenshots

Explore various tools and techniques based on your preferences and environment:

📸 Method 1: Built-in Screenshot Tool in Merciglobal Cloud ERP

Merciglobal Cloud ERP offers a native and intuitive screenshot utility:

🔍 Steps to Use:

  1. Go to the top right of any ERP screen.
  2. Click the Circled Menu Icon (three vertical dots).
  3. Select Capture Screen (📷 camera icon).
  4. Screenshot is automatically downloaded—no plugins needed!

✅ Quick, secure, and seamless for end-users and support teams.

🖼️ Method 2: Lightshot (Browser Plugin)

Lightshot is a lightweight and effective screenshot extension.

🧭 How to Use:

  • Install Lightshot for Chrome/Firefox.
  • Press Print Screen or click the extension icon.
  • Drag to select area → Annotate → Save or Upload.

✨ Best for quick captures and basic annotations.

🎥 Method 3: Nimbus Screenshot & Screen Video Recorder

Nimbus supports screenshots and video recordings—ideal for walkthroughs.

🛠️ How to Install & Use:

  1. Search for "Nimbus Screenshot Plugin" in your browser store.
  2. Click Add/Install.
  3. Click the Nimbus icon in the toolbar.

  4. Choose:

  5. Capture entire page

  6. Visible part
  7. Selected area
  8. Record screen video
  9. Follow prompts to save or annotate.

🎯 Great for developers, support teams, and detailed guides.

Why Screenshots Matter in Merciglobal Cloud ERP

  • 🛠️ Support: Show issues visually for faster resolution.
  • 💼 Sales: Illustrate features during demos or pitches.
  • 👨‍💻 Developers: Log bugs, UI feedback, or enhancement ideas.
  • 📚 Documentation: Create visual guides for onboarding and internal use.

Enhancing Support with File Attachments

When logging a support ticket in Merciglobal Cloud ERP, attaching files like screenshots, PDFs, or Excel sheets significantly improves the efficiency of issue resolution.

🔍 Why Attachments Are Critical:

  • 🧩 Visual Context: Displays the issue clearly.
  • 📄 Extra Info: Data files (PDFs/Excels) add clarity.
  • ⏱️ Quicker Resolution: Reduces unnecessary follow-ups.
  • 🎯 Accurate Fixes: Helps support understand the exact scenario.

📥 Always attach relevant materials to your tickets—it speeds up the process.

Pro Tips for Effective Screenshots

  • Organize screenshots in folders with clear names.
  • Use annotation tools to highlight issues.
  • Blur/hide sensitive data before sharing.

Stay Connected

For more tools, tutorials, and insights on using Merciglobal Cloud ERP, stay updated with our knowledge base and support team.

📝 This guide serves all Merciglobal users—customers, developers, and sales professionals. Happy capturing! 🚀

Save a Screenshot or Report as PDF

You can keep a copy of any screen, or send it to someone, as a neat A4 PDF file. The PDF does not raise a support ticket.

📄 From the Screenshot tool (any screen)

  1. Click the Screenshot button in the top bar.
  2. When the preview appears, click Save PDF. The button shows Saving… until the file is ready.
  3. The file downloads with the screen name and date and time, for example Dashboard_20261018_1030.pdf.
  4. On a phone or tablet that supports sharing, a Share PDF button also appears. Use it to send the PDF straight to WhatsApp, e-mail and other apps.

The screenshot stays attached, so you can still raise a ticket after saving the PDF.

📊 From a report popup on the Home screen

Some Home-screen report popups (for example Yarn Stock Position - item-wise) cover the top bar. These popups have their own PDF button next to the close (✕) button.

  • The PDF contains the whole report, including rows you would have to scroll to see, on A4 pages in day colours.
  • Search and filter boxes are left out. Only the rows you see now (after Only yarns in stock or a search) are saved.
  • The PDF header shows the report title, the "as on" line and the date and time it was saved.

!!! tip Wide reports are saved in landscape and narrow ones in portrait. Very long reports continue on extra pages automatically.