Voice Actions: print, what's new, call me, cancel that

"Ok Merci" can now do a few jobs for you, not just open screens. Before it acts, it always reads the job back to you and waits for your Yes. Nothing happens if you say no, stay silent, or press Esc.

Where to find it

Click the microphone at the top of any ERP page, or say "Ok Merci". Then say your command in English, Hindi or Gujarati.

How to use it

1. Print or reprint a document. Say "print sale challan 2197", "reprint bill 55", "print last 5 sale challan", or in Hindi "सेल चालान 2197 प्रिंट करो" or "आख़िरी 3 बिल प्रिंट करो".
   • A card shows the document (number, date, party) or the number range and asks you to confirm.
   • If the words match more than one screen (for example "bill"), you get the top 3 to choose from.
   • Say "yes" / "हाँ" / "હા" or click Yes, print. The print opens on the same page, with a button to open it in a new tab.
   • Printing follows your print rights for that screen, and a range prints within the current financial year.
2. Ask what is new. Say "what is new this month" or "इस महीने क्या नया है". You hear the month's count of new features, improvements and fixes, and see the list on screen with a link to the full changelog. "What was new last month" works too.
3. Ask Merciglobal support to call you. Say "call me", "talk to support" or "मुझे कॉल करो". You can also say the number of the support request it is about. After you confirm, the request goes to Merciglobal support with your registered mobile number. You can make one request per day.
4. Undo. Within 2 minutes of an action, say "cancel that" or "रद्द करो", or click the cancel button. The last action is withdrawn. For example, a call-back request is not sent.

Notes

• Confirming. Only a clear yes runs an action. "No", "cancel", Esc, or silence closes the card. On the keyboard, Enter = Yes and Esc = No.
• Rights. Voice follows the same rights as the screen. If you cannot print a document on the screen, you cannot print it by voice either.
• Tickets. "Ticket status" now shows only the tickets you raised. Admins see all tickets of the company.
• Call me. A call-back needs a mobile number on your ERP login. If none is set, ask your admin to add one.
• Usage limits. Voice actions count towards your company's Ask AI plan limits.

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Send by e-mail: bills and reports

You can now ask "Ok Merci" to e-mail a bill to the customer, or to e-mail the report or list on your screen to yourself or a colleague.

1. Send a bill to the customer. Say "send bill BL2470/25-26 to the customer" or "e-mail invoice 55 to the party", or in Hindi "बिल 55 पार्टी को भेज दो".
   • If "bill" could mean more than one screen, you get the top 3 to choose from. The screen you have open comes first.
   • If the screen has more than one print format, you choose which one to attach.
   • A card shows the bill number, date, party, amount, the e-mail address(es), and the attachment. Say "yes" / "हाँ" or click Yes, send.
   • The bill goes as the normal print PDF to the party's e-mail in the ledger. If the ledger has more than one e-mail address, the first is To and the others are CC. You get a copy.
   • The same bill goes to the same address only once a day. A second request tells you when it was already sent.
2. E-mail a report or list to yourself or a colleague. Open the report or list, then say "e-mail this report to me", "mail this list to Hitesh", or in Hindi "यह लिस्ट मुझे मेल कर दो".
   • A list goes as an Excel file with the columns you see. A report goes as a PDF.
   • You can send only to users of your own company login. If more than one user matches the name, you get the top 3 to choose from.

3. Undo. Every e-mail waits 2 minutes before it goes. Within that time, say "cancel that" / "रद्द करो" or click the cancel button, and nothing is sent.

4. Rights. Sending a bill needs the print right for that screen. E-mailing a list needs the right to see it.

5. Email Log. Every e-mail that goes out is written in the Email Log, the same as an e-mail sent from the screen.
6. No e-mail on the ledger? The card tells you so. Add the e-mail in the party ledger and try again.

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Send a ledger statement or a proforma by e-mail

You can ask for a party's account statement or a proforma of a sale order. Nothing is sent until you see it and say yes.

Ledger statement

1. Tap the microphone and say, for example, "send ledger statement of Shah Textiles for this year" or "send last 3 months ledger of Shah Textiles". In Hindi: "शाह टेक्सटाइल का इस साल का खाता भेजो".
2. If more than one ledger matches the name, pick the right one from the list.
3. The card shows the period, the opening and closing balance (in Lac, Dr/Cr), the number of entries and the e-mail address.
4. Tap Preview the PDF to see the statement. Press Esc to close the preview.
5. Say or tap Yes to send. You can stop it with Undo within 2 minutes.

Periods you can say: this year, last month, this month, last 3 months (any number of months). The statement never goes beyond the current financial year.

Proforma of a sale order

1. Say "send proforma of today's order to the party" or "send quotation of sale order 55". In Hindi: "आज के ऑर्डर का प्रोफ़ॉर्मा भेजो".
2. If several orders were made today, pick one. With no order today, your latest order is used and the card tells you so.
3. The card shows the order, the party, the amount payable and your company's bank details. Tap Preview the PDF to check it.
4. Say Yes to send, or Undo within 2 minutes.

Notes

• The e-mail goes to every address saved in the party's ledger master; you get a copy.
• The same statement or proforma is never e-mailed twice to the same party on the same day.
• If your company's own proforma or quotation print format exists, it is used; otherwise a standard proforma is attached.
• Bank details come from the company master. If they are blank, the card tells you, so you can fill them in first.
• You need the same rights as on the screen: the Ledger report for statements, Print on the sale order for proformas.

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Diary reminders, tasks and notes by voice

If your ERP login is linked to Merci Diary, you can add to your diary by voice. Nothing is saved until you see the card and say yes.

Remind me

1. Tap the microphone and say, for example, "remind me to call Ramesh tomorrow at 11 am about payment". In Hindi: "कल 11 बजे रमेश को पेमेंट के लिए फ़ोन करना याद दिलाना".
2. The card shows the line and the reminder day and time. Say or tap Yes.
3. The line goes into your own diary on that day. Merci Diary sends the reminder on Telegram or in the app at that time.

If you do not say a time, or the time has already passed, you pick one of three suggested times. Merci never guesses.

You can say: today, tomorrow, day after tomorrow, a weekday (Friday), a date (15 October), next week, in 2 hours, at 5 pm, morning or evening. In Hindi: आज, कल, परसों, शुक्रवार, शाम 6 बजे, 2 घंटे बाद.

Give a task to a colleague

1. Say "assign Suresh: send samples to Surat party by Friday". In Hindi: "सुरेश को काम दो: शुक्रवार तक सैंपल भेजना".
2. If two colleagues have that name, pick the right one. Only colleagues of your own Diary company can get tasks.
3. The card shows who gets the task, the task and the due date. Say Yes.
4. Your colleague is told by e-mail and on the Diary Telegram bot (if they have connected it) 2 minutes later.

Say urgent to mark the task as high priority.

Make a note after a call

Say "note: Shah wants 2% discount, follow up Friday". In Hindi: "नोट: शाह को 2% डिस्काउंट चाहिए, शुक्रवार को फॉलो अप".

The note goes into your diary on the follow-up day, with a 10 am reminder. If your company uses the ERP CRM task board, a follow-up task is also added to your board. If the name matches more than one CRM company, you pick the right one.

Undo and notes

• Say "cancel that" or tap Undo within 2 minutes. The line, task or CRM task is removed, and your colleague is not told.
• The same reminder, task or note is never added twice on the same day.
• To link your ERP login to Merci Diary, your ERP user must have the same e-mail address as your Diary login. It must be your own address, not an office address shared by several logins. Ask your admin to set it in the user master.
• To ask about your diary, say "what are my tasks today". Ask AI answers from your own diary.

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Support tickets and help by voice

Raise a ticket by voice

1. Open the screen where you see the problem. Tap the microphone and say, for example, "raise a ticket: the sale bill print shows the wrong GST". In Hindi: "टिकट बनाओ कि सेल बिल के प्रिंट में GST गलत आ रहा है".
2. Merci reads the ticket back to you. The card shows the problem, the screen name, and whether a screenshot of your screen is attached.
3. Say or tap Yes. The ticket is created exactly as if you had used the Tickets panel. Your company and year go with it, and the reply comes to you on Telegram.
4. If you change your mind, say "cancel that" within 2 minutes. The ticket is withdrawn, provided support has not started on it yet.

Good to know:

• The same rules apply as in the Tickets panel. Your user account needs a mobile number, and that number must be on Telegram.
• The same problem said twice on the same day is raised only once.
• Say the problem in one sentence: which screen, what you did, and what went wrong.

"How do I ...?"

Ask, for example, "how do I make a sale bill", "how to add a new item" or "सेल बिल कैसे बनाएं".

• If a menu screen fits, Merci opens it and starts its Screen Guide tour, which highlights each field step by step. If two or three screens fit, you pick one.
• If no screen fits, Merci reads three steps from this help site and shows a button to open the full help page.
• Anything else is answered by Ask AI.

"Why can't I save this entry?"

When the ERP refuses to save, say "why can't I save this entry" or "सेव क्यों नहीं हो रहा".

• Merci reads the message the ERP showed. Using the screen's guide, it tells you which field it is about, why the ERP refused, and what to do. It also shows a Take me there button.
• If the screen has no guide yet, Ask AI explains the message in two or three short steps.
• If nothing was refused yet, press Save once and ask again.

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Morning briefing and login hint

Your spoken morning briefing

Say "Ok Merci, good morning", "what's my summary" or "brief me". In Hindi: "आज का सारांश बताओ". In Gujarati: "આજનો સારાંશ" (the reply comes in Hindi).

Merci shows a briefing card and reads it out in about 45 seconds. The card can include:

• Sales & collection of the last working day (sales before tax), with the month so far.
• Top 3 receivables: the three parties with the highest balance due.
• Cash & bank balances as on today. A bank account in credit is shown as overdrawn.
• Sale orders: new orders of the last working day and orders still marked Pending/Open.
• Production: taka or production entries of the last working day, the metres, and looms that had no taka entry that day although they ran in the past week.
• Attendance from Merciglobal HRMS (admins only, when HRMS is linked to your company).
• My diary today: your Diary lines and tasks due today (when your login is linked to Merci Diary).
• Waiting for approval: entries marked Pending on screens that use approvals.
• Support tickets: your open tickets, and completed tickets waiting for your check.

Each part appears only when your login has the rights to see it and your company keeps that data. A login without account rights does not hear sales, dues or bank figures.

• The card highlights each part while it is being read. Tap Stop to stop, Play again to hear it again, and Close or Esc to close it.
• Amounts are spoken in lakh and crore, and shown as ₹ Lac / Cr.
• The briefing counts as one spoken question in your Ask AI plan. The same briefing asked again within 10 minutes is not counted again.

Spoken hint when you log in (optional)

Merci can say two short lines when you log in, only about what needs you now: entries waiting for approval, completed tickets to check, a big payment received (₹1 Lac or more, yesterday or today), or looms without production.

1. Open the voice guide: click How to use voice commands in Ask AI, or the voice pill on the Home page.
2. Under Settings, tick Speak 2 short lines when I log in. It is off until you switch it on.
3. Tap Hear it now to try it at once.

The hint comes once per login. Browsers play sound only after your first click or key press on the page, so the hint is spoken right after that. If nothing needs you, Merci stays quiet. The setting is kept per browser, project and user.

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Admin questions: who changed what, who is logged in, rights and audit lock

These four questions are for admin logins only. Any other login hears that the answer is admin information. Merci only shows and explains: it never changes a document, a user's rights or a lock date by voice.

Who changed a document and what

Say "Ok Merci, who changed sale bill 1234 and what?", "who edited challan 55" or "audit trail of bank voucher 12". In Hindi: "बिल 1234 किसने बदला".

• If the words fit more than one screen or entry, Merci shows up to 3 choices. Tap or say the one you mean.
• The card shows who created the entry, how many times it was changed and who changed it last, and how many times it was printed.
• Each change lists the old and new values, for example Net Amt: 0.00 → 1,019.00, with the item lines that changed.
• Open the Audit Log screen opens the full log.

Who is logged in, and new devices

Say "Ok Merci, who is online now?", "who all are logged in", "new device logins today" or "pending device approvals". In Hindi: "अभी कौन लॉग इन है".

• Online now means the login did some work in the ERP in the last 15 minutes. The card shows the screen they are on.
• Logged in today lists every login of today with the number of logins and the IP address.
• New devices today lists new-device login requests of today: allowed, denied, expired or still waiting. Approving a device is still done the usual way, not by voice.
• Open Login History opens the full login history.

What rights a login has

Say "Ok Merci, what rights does Ramesh have?" or "rights of Ramesh". In Hindi: "रमेश को कौन से राइट्स हैं".

• The card explains the rights in plain words: the user group, how many screens the login can open, add or edit in, delete in and print, which screens have full access, which are view only, own entries only, companies and branches.
• If you say "give Ramesh the receipt report", Merci tells you whether Ramesh can already open it. It does not give the right.
• To change rights, tap Open rights of the group. The Group Roles screen opens for that group: tick the screen and click Apply yourself. Remember that rights belong to the group, so a change applies to every login in it.

Audit lock: is the year closed, lock a period

Say "Ok Merci, is the year closed?" or "audit lock status". In Hindi: "क्या साल बंद है".

• The card shows whether every module is locked up to the year end, how many modules are locked and up to which date, and which are not locked.

Say "Ok Merci, lock April to June entries" or "lock entries up to 30 June". In Hindi: "अप्रैल से जून की एंट्री लॉक करो".

1. Merci answers that nothing has been locked yet and shows Open Audit Lock — up to 30 Jun.
2. Tap it. The Audit Lock screen opens with Lock Upto already filled and the modules ticked.
3. Check the date and the modules, then click Apply Lock. Only this click locks the entries.

An audit lock always covers every entry up to a date, so "April to June" locks everything up to 30 June.

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Textile questions: looms, where is a taka, yarn for orders, goods at mills

Weaving and processing projects can ask four textile questions. Merci finds the answers in your own production, sale order and mill challan screens. It only shows figures and never changes an entry. If your project does not use those screens, or your login has no rights to them, Merci says so.

Loom-wise production and idle looms

Say "Ok Merci, loom wise production today", "which looms are idle?" or "pending taka entries". In Hindi: "आज कौन सी लूम बंद है" or "लूम का उत्पादन".

• The card shows how many looms have an entry, the metres produced, and the percentage compared with each loom's own usual output.
• Idle looms are looms with no entry for much longer than their usual gap between takas.
• Entry pending lists looms whose next taka is overdue for their own pace, or looms marked present in attendance that have no production entry.
• Looms are listed lowest efficiency first, so the looms that need a look come at the top.
• If production is saved under another firm of the group, Merci tells you which company to switch to.

Where is a taka or beam

Say "Ok Merci, where is taka D6553?" or "where is beam 451?". In Hindi: "टाका D6553 अभी कहाँ है" or "बीम 451 कहाँ है".

• The card shows where the taka is now (on the loom, at a mill, back in your godown or dispatched to a party), since when, and every step from production to the last entry.
• If the same number was used more than once, Merci shows up to 3 choices with the date, loom and metres. Tap or say the one you mean.
• For a beam, Merci tells you which loom it is running on and the last taka made from it.

Yarn and beams needed for pending orders

Say "Ok Merci, yarn requirement for pending orders" or "how many beams to prepare?". In Hindi: "पेंडिंग ऑर्डर के लिए कितना यार्न चाहिए".

• Each quality shows the metres still pending on open sale orders, the metres left on the beams running now, and the shortfall.
• Where your entries have them, the card also shows the beams to prepare (from the usual beam length) and the yarn needed (from the actual taka weight per metre of the last 90 days).
• Orders count as pending until they are closed in the ERP. Close completed orders so that the figures stay true.

Goods lying at mills and jobbers

Say "Ok Merci, which mill has my goods for more than 30 days?" or "goods lying at jobbers for 60 days". In Hindi: "किस मिल में 30 दिन से ज़्यादा माल पड़ा है".

• Each mill or jobber shows the metres and takas still with them, the oldest challan date, and the challan numbers.
• Tap 30+, 60+ or 90+ days to change the age.
• A taka counts as at the mill until a receive entry with the same taka number is made. Challans without taka numbers count until the line is received in full, including any shortage and returns.

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Order and receipt drafts by voice

Merci can fill a Sale Order or a Bank / Cash Receipt for you by voice. It never saves. The form opens filled in, you check it, and you press Save yourself. If you close the form instead, nothing is kept.

Book a new sale order

Say "Ok Merci, book 500 metres of Rayon 60 for Shah Textiles at 120". In Hindi: "शाह टेक्सटाइल का 500 मीटर रेयॉन 120 के भाव से बुक करो".

• Merci finds the party and the item in your masters. If more than one name is close, it shows up to 3 choices. Tap or say the one you mean.
• Before anything opens, a card reads back the party, item, quantity, rate and value. It also shows the party's balance and the rate of their last order of that item.
• Rate warning: if your rate is 5% or more above or below the party's last rate for that item, Merci warns you first.
• If you don't say a rate, Merci uses the party's last rate for that item and tells you so.
• Terms from the party's last order (agent, transport, due days, delivery type and similar) are copied into the new order.
• Say "yes" (हाँ), or press Yes, and the Sale Order screen opens with the party, date, item, unit, quantity and rate filled in. The screen's own look-ups and amount formulas run as if you had typed the values.

Repeat a party's last order

Say "Ok Merci, repeat last order of Shah Textiles". In Hindi: "शाह टेक्सटाइल का पिछला ऑर्डर दोहराओ".

• The card shows the date and number of the last order and its lines.
• On yes, a new order dated today opens with the same items, quantities, rates and line details. The old order's own numbers (batch or reference numbers) and allotments are not copied.

Credit limit and overdue bills warning

Before any order form opens, Merci checks the party:

• Credit limit: if the balance plus this order goes over the limit set in the Account Master, you are warned. The check is the same as the ERP's own credit-limit check.
• Old dues: if the party has bills due for more than 90 days, Merci tells you how much, how many bills and the oldest age.

These are warnings only. You decide whether to go ahead. Logins without account-view rights hear the warning without the amounts.

Receipt with bill-wise adjustment

Say "Ok Merci, received 1.2 lakh from Shah Textiles by NEFT against bills 1201 and 1210". In Hindi: "शाह टेक्सटाइल से 1 लाख 20 हज़ार NEFT आया, बिल 1201 और 1210 में".

• The card lists each bill with its date and the amount still due.
• Exact amount: "fully adjusted".
• More than the bills: the extra amount is shown as staying on account.
• Less than the bills: an amount mismatch warning says by how much; the last bill stays part-paid.
• A bill number that is not pending for that party is named in a warning. If the same number is pending in two series, Merci asks which one.
• On yes, the Bank Receipt screen opens (the Cash Receipt screen if you say "cash"). The party, amount, NEFT / RTGS / UPI reference, narration and date are filled in, and the named bills are ticked and adjusted in the screen's own O/s Bills list.

Good to know

• Your login needs the Add right on the Sale Order or Receipt screen, the same right as its Add button.
• Merci always reads back first. Only a clear "yes" opens the form, and only you can save it.
• If the screen itself refuses to open the Add form (for example because of an entry limit), Merci reads out the screen's message, and nothing is saved.

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Outstanding reminders to many parties at once

Merci can send a polite reminder of pending bills to every party whose bills are older than a number of days. It always shows you the list first, and it sends only after you say the exact count. This is part of the Starter and Pro Ask AI plans.

Step 1: see the list

Say "Ok Merci, send outstanding reminder to all parties above 60 days". In Hindi: "60 दिन से ऊपर वाले सब पार्टी को रिमाइंडर भेजो".

• A panel lists every party with bills pending for more than 60 days from the bill date. It shows the count, the total in Lac / Cr, and for each party the number of old bills, the oldest age and the e-mail it will go to.
• Tap 30+, 60+, 90+, 120+ or 180+ days to change the age.
• Leave someone out: untick the party, or say it in the command: "... above 90 days except Shah Textiles and Mehta" / "शाह और मेहता को छोड़कर सब पार्टी को रिमाइंडर भेजो".
• Parties that are not sent to are listed under Skipped with the reason: no e-mail in the Account Master, opted out, or already reminded today.
• Unadjusted credit notes and advances are taken off. Where receipts were entered on account (not against bills), only the newest bills up to the ledger balance are counted.

Step 2: send

Press Send 38 (the number is the parties still ticked). A card reads back the count and the total.

• To confirm by voice, say the number: "send 38" / "38 भेजो". A plain "yes" is not enough for a bulk send; Merci asks for the number.
• Each party gets one e-mail with its own pending bills (bill no., date, amount, pending, days). Bills older than the chosen days are in bold. To = the first e-mail of the party, CC = the others.
• The mails leave after 2 minutes. Say "cancel that" (रद्द करो) or press Undo within that time to stop the whole batch.
• A party gets at most one reminder a day, whoever sends it. Up to 150 parties go in one batch.
• Every mail is written in the Email Log of the party (screen name osremind).

Never remind a party

Say "Ok Merci, don't send reminders to Shah Textiles" / "शाह टेक्सटाइल को रिमाइंडर मत भेजो", or press Never remind on the party in the list. To include the party again, say "send reminders to Shah Textiles again" or press Allow again under Skipped. Both ask you to confirm and can be undone within 2 minutes.

Only logins that can view ledgers or the Account Master can use this, and they see only the bills their rights allow.

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E-invoice and e-way bill by voice

Merci can check a bill before its e-invoice or e-way bill is made, tell you what is wrong, and then make it only after you say yes.

Check a bill first

Say "Ok Merci, check e-invoice of bill 1234" or "is e-invoice generated for bill 1234?". In Hindi: "बिल 1234 का ई-इनवॉइस बना है क्या".

A card shows:

• whether the e-invoice (Ack No.) and the e-way bill (number and validity) are already made, and the GST API balance;
• a check list, with problems at the top: company and party GSTIN (format and check digit), company, party and ship-to pincode, the HSN code of every line, the vehicle number (for the e-way bill), the party's address, the GST portal API login in Company Settings, and the bill total.

Merci reads the problems out first. Fix them where they live (GSTIN and pincode in the Account Master, HSN in the item or the bill, vehicle number in the bill) and ask again. Checking never files anything.

Make it

Say "Ok Merci, generate e-invoice for bill 1234", "generate e-way bill for bill 1234" or "generate e-invoice and e-way bill for bill 1234". In Hindi: "बिल 1234 का ई-इनवॉइस बना दो", "बिल 1234 का ई-वे बिल बनाओ".

• If any check fails, nothing is made: Merci tells you what to fix.
• If the bill already has an e-invoice, it is not made again (one IRN per bill). A cancelled e-invoice cannot be made again with the same bill number.
• When every check passes, a card reads back the bill, party and amount. Only a clear Yes (or the Generate button) makes it. No, Esc or silence cancels.
• The e-invoice is made through the same E-Invoice button as the list screen, and Merci reads back the Ack No. The e-way bill opens on screen with its number, ready to print.
• If you did not name the screen ("bill 1234" or "bill BL747" without the year part), Merci looks for the number in the screens that are set up for e-invoice. If it is found in more than one, it asks which one.

You need Add or Edit rights on the bill's screen to make them. Anyone with view rights can run the check. An e-invoice or e-way bill is a filing on the GST portal, so it cannot be undone by voice. An admin can cancel it within 24 hours from the E-Way/E-Invoice box of the bill.

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Leave and expense claims by voice (Merci HRMS)

If your company uses Merci HRMS, you can ask for leave or claim an expense by voice from the ERP. It works only for your own HRMS record.

Ask for leave

Say "Ok Merci, apply casual leave tomorrow", "I need 2 days sick leave from Monday" or "half day leave on Friday". In Hindi: "कल से 3 दिन की छुट्टी चाहिए बीमारी के लिए", "सोमवार से बुधवार तक कैजुअल छुट्टी लगाओ".

A card shows the leave type, the dates, the working days (your week-off and holidays are left out), your balance now and after this leave, the reason and who approves it. Merci checks the leave policy first: half day allowed, notice days, the most days at a time, leave already applied for those days, and enough balance. If you do not say which leave, or the balance is short, Merci offers up to 3 leave types that have enough balance.

Claim an expense

Say "Ok Merci, add expense 450 rupees petrol for Surat visit" or "claim 1200 hotel yesterday". In Hindi: "500 रुपये ऑटो का खर्चा डालो", "कल का 1200 होटल खर्च जोड़ो".

The card shows the expense head (Conveyance, Food, Lodging, Telephone, Travel or Miscellaneous), the date, the amount and the details. Merci tells you if the amount is above the head's limit, if a bill is needed, or if you already claimed the same amount for that day.

Saying yes

Nothing is sent until you say yes or press the button. Until Merci HRMS accepts requests from the ERP directly, yes opens the HRMS Leave or Expenses page in a new tab with the details shown beside it, and you press Apply there. Once HRMS accepts them directly, yes sends the request to your approver, and saying "cancel that" within 2 minutes takes it back.

If Merci says your login is not linked, ask your admin to put your own e-mail address (the one you use in HRMS) in your ERP user. A shared office e-mail cannot be used.

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Approvals, alerts and scheduled mails by voice

What is waiting for my approval

Say "Ok Merci, what is pending for my approval", "pending purchase orders for approval" or "approvals under 50000". In Hindi: "मेरी मंज़ूरी के लिए क्या पेंडिंग है", "खरीद ऑर्डर की मंज़ूरी दिखाओ".

Merci lists only the entries you are allowed to approve, oldest first, with party, amount and date. Each row has Approve, Reject and View. Say "next" to move to the next entry, "approve" or "reject, rate is wrong" for the highlighted one. Every approve or reject shows a card first, and nothing changes until you say yes. Saying "cancel that" within 2 minutes puts the entry back to pending.

To approve many at once, say "approve all". Merci asks you to say or type the number of entries, for example "yes approve 8". If the number does not match the list, nothing is approved. At most 25 entries can be approved at a time. Masters, users and entries with their own approval rules must still be approved on their own screen.

Watch alerts

Say "tell me when Shah's payment comes", "tell me every time Shah pays" or "alert me when the bank balance goes below 5 lakh". In Hindi: "शाह का पेमेंट आए तो बता देना", "बैंक बैलेंस 5 लाख से कम हो तो बताना".

Merci checks every 5 minutes and tells you on Telegram. If your login is not linked to Telegram, it tells you by e-mail. If more than one bank or party fits, Merci shows up to 3 to choose from. Say "my alerts" to see them and "stop alert" ("अलर्ट बंद करो") to stop one or all. Each login can have up to 10 alerts and 20 messages a day. An alert ends after 90 days. Stock alerts are not available yet.

Scheduled report mails

Say "send me the sales report every Monday at 9", "mail the outstanding report to Ramesh every day at 10". In Hindi: "हर सोमवार 9 बजे बिक्री रिपोर्ट भेजो".

The card shows the report, when it goes, to whom, and what it would show if it ran now. Reports available: sales, purchase, receipts, payments and outstanding. You can send them to yourself or to a colleague in the same company. Times are rounded to the nearest quarter hour. Say "my scheduled mails" ("मेरे शेड्यूल मेल") to see your list and "stop" to remove one.

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Analysis packs: sale, reorder, cash flow and GST

These four answers only read your figures. Nothing is changed. Each card has buttons at the top to switch between them.

Why is this month's sale lower

Say "Ok Merci, why is this month's sale lower than last month" or "why was last month's sale lower". In Hindi: "इस महीने सेल कम क्यों है".

Merci compares this month so far with the same days of last month, or the last full month with the month before. The card shows both totals, the difference and the top 3 reasons with amounts. Reasons can be a party, an item or an agent that sold less, parties that did not buy again, lower rates, or less quantity sold. Full breakdown lists the biggest changes by party, item and agent. Use This month so far or Last full month to switch the period.

What should I reorder this week

Say "which items should I reorder this week". In Hindi: "इस हफ्ते कौन सा माल मंगाना है".

For each item Merci looks at today's stock, what was used in the last 30 days, the minimum stock and the purchase orders still open. It suggests a quantity that covers the lead time plus a month of use. Items that are out of stock come first. If the stock in the ERP is negative, the card says so, because some receipts are probably not entered.

Press Make a draft PO to open a new Purchase Order with the items filled in. If the items came from different suppliers, Merci asks which supplier, showing up to 3. Items never ordered before also go into that order. The rates are the last purchase rates. Nothing is saved until you check the form and press Save. This works only if your login may add purchase orders, and only in projects that keep item stock.

Cash flow for the next 30 days

Say "cash flow for the next 30 days". In Hindi: "अगले 30 दिन का कैश फ्लो".

Merci starts from today's cash and bank balance and goes week by week. Money in = customer bills falling due and post-dated cheques in hand. Money out = supplier bills falling due, cheques you have issued, GST due on the 20th and TDS/TCS due on the 7th. Bills that are already overdue are shown separately and not counted in any week. The card says in which week cash is lowest. Amounts are in Lac and Crore.

Does my GSTR-3B match the books

Say "does my 3B match the books and 2B". In Hindi: "जीएसटी 3B और 2B मिलान करो".

For last month, Merci compares the GSTR-3B figures (the same as GS2 Form 3B) with your GST ledgers, tax by tax: output IGST, CGST and SGST, and input credit. Differences under ₹10 count as a match. It also lists supplier bills without a valid GSTIN, because those can never match 2B. Use Month before or This month to check another month.

GSTR-2B data is not stored in the ERP. Press Match with 2B to upload the 2B JSON from the GST portal and see the supplier bills that do not match. If the 3B is empty while the GST ledgers have tax, the GST mapping of your bill screens is not set; please ask Merciglobal support.

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Industry packs: container status, gold rate and paper reels

These answers only appear in projects that keep this data. Elsewhere Merci says the data is not kept in this project. Your login sees only what its rights allow on those screens.

Where is my container (ICD / CFS)

Say "Ok Merci, status of container MSKU1234567" or "free days and charges for container 4567". In Hindi: "कंटेनर 4567 कहाँ है". You can say the full number or only its last digits. If several containers end in those digits, Merci shows up to 3 and asks which one.

The card shows where the box is now (at the ICD, at the factory, railed out), how many days it has been at the ICD, the free days and an estimate of the ground rent from the party's own ground-rent tariff, and the charges already billed on that job. Every movement is listed by date: train arrival, gate-in, factory in and out, gate-out, export train and empty return. The ground rent is an estimate, so the final bill can differ.

E-mail this status to the party appears when the party has an e-mail address in the account master and your login may print container jobs. You can also say "send the status of container 4567 to the party". Merci first reads back the party and the addresses. If the account master has several addresses, the first goes in To and the rest in CC. The mail goes only after you say yes. It waits 2 minutes, so "cancel that" stops it. The same status is not sent to the same party twice on one day.

Gold or silver rate: what does it do to my open orders

Say "Ok Merci, gold rate is 7250 per gram" or "silver rate". In Hindi: "आज सोने का भाव 72500 दस ग्राम". Say the unit (per gram, per 10 grams or per kg). If you don't, and the number could mean more than one unit, Merci asks which.

The card shows the rate on your rate card (Metal master) and the open sale orders of that metal. For each order it shows the fine metal (weight × melting) valued at the old rate and at your new rate, and the total difference. Making charges, stones and GST are not included. Delivered, rejected and payment-cleared orders are left out.

Only the owner or admin gets Open the rate card. To confirm, type or say the same rate again. Merci then opens the Metal master's Edit form with the new price filled in. Voice never saves a rate. Check the form and press Save yourself, or close it to leave the rate unchanged.

Paper reel stock and pending orders

Say "Ok Merci, reel stock 70 GSM deckle 86", "paper reel stock and pending orders" or add "BF 18". In Hindi: "70 जीएसएम की कितनी रील पड़ी है".

Stock is the reel weight produced minus dispatch challans, the same rule as the Finish Stock report. It covers this company's current and previous year. Pending is the balance weight of open sale orders from the last 180 days. For each GSM / deckle / BF the card shows reels, stock, pending, and whether you are short or have surplus. The specs most short come first, and stock older than 90 days is flagged. Weights are shown in tonnes (t) or kg.

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Shop floor short commands and Telegram voice notes

Short commands for taka production

On the shop floor, say it the short way: "Ok Merci, taka 4512 entry 61 metre". You can add the loom or the weight: "taka 4512 loom 12, 61 metre". Hindi and Gujarati also work: "टाका 4512 एंट्री 61 मीटर", "ટાકા 4512 એન્ટ્રી 61 મીટર". Numbers can be spoken in words too, such as "इकसठ मीटर".

Merci reads every number back digit by digit ("taka 4 5 1 2, 6 1 metres") so a wrong digit is easy to hear. It also warns you before anything opens:

• the taka number is already entered (with its date and metres), so saving again may make a duplicate;
• your screen gives the taka number itself, so check the new number;
• today is outside the selected financial year.

Say yes and Merci opens your taka production screen's Add form with the metres (and the taka number, loom and weight where the screen lets you type them) filled in. Voice never saves an entry. Check the form and press Save yourself, or close it.

"Loom 12 band" / "लूम 12 बंद" opens the machine stoppage form when your project keeps a stoppage register. If it doesn't, Merci says so. Tell your supervisor in that case.

Ask by Telegram voice note

You can also send a voice note to the Merciglobal Telegram bot (@Merciglobal_bot) and get the answer as a Telegram message, plus a PDF where one is prepared. It works when your Telegram account is linked to the mobile number on your ERP login.

1. Open the bot and send a voice note, for example "today's sale" or "आज की बिक्री कितनी है".
2. If your mobile is on more than one ERP login, the bot shows the logins as buttons. Tap the one that should answer, then send the voice note again. To change it later, say "switch login", or "project" followed by the project name.
3. The bot shows what it heard, then the answer. It answers in Hindi when you speak Hindi or Gujarati.

The answer uses the company and year you last selected in the ERP, with the same rights and Ask AI plan limit as your ERP login. If you have never selected one, open the ERP once and pick your company and year.

Actions work as they do in the ERP: the bot reads the action back and acts only when you tap Yes or reply with a voice note "yes". "No" cancels it. Each card can be answered only once, and Undo shows where the action allows it. A taka draft confirmed on Telegram comes with Open the draft in the ERP. That link opens the filled Add form in the ERP (you must be logged in on that browser), and you press Save there. Opening screens, printing and filters still work only on the ERP screen itself.

Your voice note is used only to understand the request and is not kept.

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Visit notes and hands-free picking

Log a customer visit by voice

After a meeting, just say what happened: "Ok Merci, met Mehta Textiles, wants 300 metres sample, follow up next Monday". Hindi and Gujarati also work: "मेहता से मिला, अगले हफ्ते 300 मीटर चाहिए", "મહેતા ને મળ્યો, આવતા અઠવાડિયે 300 મીટર".

Merci reads the note back first: whom you met, what they said, the follow-up date and where it will be saved. If you did not say a follow-up date, it offers tomorrow, in three days, or no follow-up. Nothing is saved until you say or tap yes.

On yes, the visit goes to your own CRM board (a "Visit" follow-up on the board, with the follow-up date). If your Merci Diary is linked to your login, a "Follow up" reminder is added there as well. Say "cancel that" or tap Undo within 2 minutes to remove it again.

Location is optional. The browser asks your permission the first time. If you allow it, the visit keeps your current location (shown on the card before you confirm). If you don't, the card says "Location: not shared" and the visit is saved without it.

Hands-free picking in the warehouse

Open Voice picking from the side menu of the mobile app (or say "next pick for order 88" / "ऑर्डर 88 का माल निकालो" in the ERP). Type or say the sale order number and tap Start. If two orders have the same number, Merci asks which one.

The phone shows and reads one line at a time: rack (where your screen keeps one), item and the quantity still to send. Lines already sent on earlier challans are left out. Tap Tap to start hands-free and answer by voice, or use the big buttons:

Say	Does
"done" / "हो गया"	picks the full quantity and reads the next line
"only 10" / "10 ही मिले"	picks a short quantity
"skip" / "छोड़ो"	leaves the line for now
"repeat" / "फिर से"	reads the line again
"back" / "पिछला"	goes to the previous line
"finish" / "बस"	ends the pick

On finish, Merci reads back how many lines were picked, short or left, and sends the pick to the supervisor only on a clear yes (Undo within 2 minutes). One order can be picked by one person at a time, and a very long order is split into picks of 120 lines.

The supervisor (a login that can add challans) sees the pick under Ready for supervisor and taps Open draft challan. The Sale Challan Add form opens filled with the party, order number and the picked lines. Nothing is saved by voice. The supervisor checks the form and presses Save, then taps Remove to take the pick off the list.

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Payment links by voice

Send a payment link to a party

Say or type: "Ok Merci, send payment link to Shah Textiles". You can also give an amount or bills: "send a payment link of 50,000 to Shah", "payment link to Shah for bills 1201 and 1210". Hindi and Gujarati also work: "शाह टेक्सटाइल को पेमेंट लिंक भेजो", "शाह को 50 हज़ार का पेमेंट लिंक भेजो", "શાહ ને પેમેન્ટ લિંક મોકલો".

Only admins and users who can add Bank Receipts can send payment links.

Merci finds the party. If more than one party matches, it shows the top 3 for you to pick. It then reads the link back to you before anything happens:

• the party and the amount (all open bills if you did not say an amount);
• which bills it covers, oldest first;
• where the link goes (the party's e-mail on the ledger, or only on your screen if you say "give me the payment link for Shah");
• how long the link stays valid (7 days).

Nothing happens until you say or tap yes. Merci will not take an amount above the party's open dues. It also will not make a second link for the same party, bills and amount on the same day.

After yes, the link is shown on screen with Copy the link and Open the pay page. The e-mail goes out after 2 minutes. Say "cancel that" or tap Undo within those 2 minutes and the link is withdrawn without sending anything.

When the party pays

The party opens the link, sees your company name, the bills and the amount, and pays online. When the payment comes in, Merci offers: Yes, receipt draft. A Bank Receipt opens already filled with the party, amount, bills and payment reference. Check it and press Save yourself. Merci never saves the receipt for you.

To see all your links, say "payment link status" or "पेमेंट लिंक का स्टेटस". The list shows paid, unpaid and withdrawn links. Unpaid links can be withdrawn from there, and paid links can be turned into a receipt draft.

Test mode

Online payments must be switched on for your company before money can be collected. Until then, payment links work in test mode: no money moves, the link e-mail goes only to you and never to the party, and the pay page has a "Simulate payment" button so you can try the full flow. To switch on live payments with your own payment-gateway account, contact Merciglobal support.

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Gate entry and unusual entries by voice

Gate entry: a truck at the gate

At the gate, say or type: "Ok Merci, gate entry truck GJ 05 AB 1234, 40 bags yarn from Neh Traders" or "truck MH 04 EB 9025 arrived with 20 bales from Shah". Hindi and Gujarati also work: "गेट एंट्री: गाड़ी GJ 05 AB 1234, नेह ट्रेडर्स से 40 बैग यार्न", "ગેટ એન્ટ્રી ગાડી GJ 05 AB 1234". You can say the number letter by letter or digit by digit, for example "G J zero five A B one two three four".

Merci reads the details back to you on a card before anything happens:

• the vehicle number, letter by letter, so you can check it;
• the party (if more than one party matches, it shows the top 3 for you to pick);
• the goods and quantity you said;
• the weighbridge reading, if your company has a weighbridge connected to the ERP and it sent a weight in the last 15 minutes;
• what you still have to fill in yourself.

If your ERP has more than one gate screen (for example Gate Inward and Vehicle In), Merci asks which one. Only users who can add entries on that gate screen can use this.

Say or tap yes and the gate screen's Add form opens already filled in. Check it, complete the rest and press Save yourself. Merci never saves the gate entry for you, and a gate entry never makes an accounting entry.

Any unusual entries today? (admins)

Admins can ask: "Ok Merci, any unusual entries today?", "suspicious entries yesterday", "आज कुछ अजीब एंट्री हुई क्या", "ગઈકાલે કોઈ શંકાસ્પદ એન્ટ્રી?".

Merci checks the entries added or changed that day in the company you are working in, and lists the ones worth a second look:

• Back-dated: entered today but dated more than 3 days earlier, or dated in the future;
• Edited after print: changed at least 30 minutes after it was printed or its e-invoice was made;
• Duplicate number: two entries with the same bill or voucher number, or the same supplier bill number from one party in the same year;
• Rate below cost: an item sold below its last purchase rate;
• Cash above ₹2 Lac: cash received from or paid to one party above ₹2 Lac in a day.

Each line has a View button that opens the entry. The card only reads data; it changes nothing. A flagged entry is not always wrong. It is a list to look at. Other users who ask get a polite "admins only" reply.