Server Connectivity Troubleshooting Guide
When encountering connectivity problems with the Merciglobal Cloud ERP server, follow this step-by-step guide to diagnose and resolve the issue efficiently.
1. IP Lookup for Server 🔗
Use the ICANN Lookup tool to validate server domain or IP information:
This confirms whether the server’s IP is registered and currently active.
2. Merciglobal Cloud Server IP Address 📍
Ensure you're targeting the correct server:
- IP Address:
140.238.224.52
Use this IP for direct diagnostics or network testing tools.
3. Test Network Connectivity 🔍
Run a basic network test using the ping command:
ping google.com
If you see timeouts or high latency, the issue may be with your internet connection.
4. Temporarily Disable Antivirus 🛡️
Security software can occasionally block access to external servers. Try:
- Temporarily disabling antivirus/firewall software.
- Retesting server connectivity.
⚠️ Always re-enable your security tools after testing.
5. Clear Browser Cache 🧹
Browser cache and cookies may block or slow access to the ERP portal. Clear them regularly:
- Chrome: Settings → Privacy and Security → Clear Browsing Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
6. Use Microsoft Edge 🌐
Try accessing Merciglobal ERP using the Microsoft Edge browser. This can help eliminate issues caused by browser incompatibility or misbehaving extensions.
7. Switch Internet Connection 🌐
Change your current internet network. For instance, try:
- Connecting your laptop to a mobile hotspot.
✅ This checks for ISP-specific or Wi-Fi-related issues.
Summary Checklist
| Step | Action |
|---|---|
| 1 | Perform IP Lookup via ICANN |
| 2 | Verify Server IP: 140.238.224.52 |
| 3 | Use ping for network connectivity |
| 4 | Temporarily disable antivirus/firewall |
| 5 | Clear browser cache and cookies |
| 6 | Try using Microsoft Edge |
| 7 | Use a different internet connection |
For unresolved issues, please contact the Merciglobal IT Support Team 🧑💻