Server Connectivity Troubleshooting Guide¶
When facing connectivity issues with the MerciGlobal cloud server, follow this checklist to diagnose and resolve the issue step-by-step:
1. IP Lookup for Server¶
🔗 Use the ICANN Lookup tool to verify domain/IP details: - ICANN WHOIS Lookup
This helps confirm whether the server IP address is valid and active.
2. MerciGlobal Cloud Server IP Address¶
📍 Ensure you're trying to reach the correct server:
- IP Address: 140.238.224.52
Use this IP to perform direct tests or input into diagnostic tools.
3. Test Network Connectivity¶
🔍 Use the Ping tool to check basic internet and DNS functionality:
ping google.com
4. Disable Antivirus Temporarily¶
🛡️ Sometimes antivirus or endpoint security tools block network access. Try: - Disabling antivirus/firewall temporarily. - Recheck server access.
⚠️ Don’t forget to re-enable protection after testing.
5. Clear Browser Cache¶
🧹 Corrupted browser cache can block or slow down access. Clear cache and cookies: - Chrome: Settings → Privacy and Security → Clear Browsing Data. - Firefox: Settings → Privacy & Security → Cookies and Site Data.
6. Switch to Microsoft Edge¶
🌐 Try accessing the server via Microsoft Edge browser. Some issues can be browser-specific.
✅ This helps rule out browser-related incompatibility or plugin issues.
7. Switch the Internet Connection¶
🌐 Try connecting to your laptop / computer from the HOTSPOT using using mobile device.
✅ This helps rule out internet-related incompatibility issues.
Summary Checklist¶
| Step | Action |
|---|---|
| 1 | IP Lookup via ICANN |
| 2 | Verify server IP: 140.238.224.52 |
| 3 | Use ping for connectivity tests |
| 4 | Disable antivirus and test again |
| 5 | Clear browser cache |
| 6 | Try Microsoft Edge |
| 7 | Try Another Internet Connection |
For persistent issues, please contact the Merci IT Support Team. 🧑💻