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🛠️ How to Fix "Page Unresponsive" Issue in Merciglobal Cloud ERP

If you're encountering the "Page Unresponsive" message in Merciglobal Cloud ERP, follow this structured troubleshooting guide to quickly diagnose and resolve the issue.

🖥️ Ensure You Are Using a 64-bit Operating System

  • Merciglobal Cloud ERP performs best on 64-bit systems (Windows, Linux, macOS).
  • Avoid using 32-bit OS versions.
  • Windows 10 / 11 (64-bit)
  • Linux 64-bit distributions

💾 Check RAM and System Requirements

  • Minimum recommended: 8GB RAM (for 64-bit systems)
  • Close background apps and free up memory to avoid freezes.

🖼️ Optimize Large Images in Forms

Large images (e.g., Product/Item Master) can slow down page rendering.

📦 Solution:

  • Subscribe to Image/PDF Compression services in ERP
  • Automatically compress large media files
  • Reduce load time significantly

🌐 Use a Compatible Browser

Switch to more stable and performant browsers:

  • ✅ Microsoft Edge
  • ✅ Brave (faster than Chrome in many cases)

🦠 Check Antivirus Software

Some antivirus programs block secure app connections.

🔧 Steps:

  • Temporarily disable antivirus features
  • Uninstall and retest if needed
  • Switch to lightweight alternatives

🧩 Remove Browser Extensions

Extensions can interfere with ERP operations.

🔍 Tips:

  • Disable all extensions
  • Enable one-by-one to find the culprit
  • Remove the problematic one permanently

🔄 Reset or Reinstall Your Browser

If issues persist:

  • Reset browser to factory settings
  • Use uninstaller tools for clean reinstall

⬆️ Keep Your Browser Updated

Outdated browsers often cause compatibility problems.

  • Always install the latest version.

🧹 Clear Cache & Cookies

Corrupt cache or cookies can affect ERP performance.

🧼 How:

  • Clear from browser settings
  • Restart the browser

🌐 Verify Internet Connection Quality

Sluggish or unstable connections can lead to page timeouts.

Tools to Use:

Watch for:

  • Broken packets
  • High ping latency

🆘 Still Need Help?

If the issue persists, contact MerciGlobal Support with the following:

  • System specifications
  • Browser and version
  • Screenshots or error logs

We'll assist you in resolving the issue promptly!