How to Fix "Page Unresponsive" Issue in Merci Cloud ERP

If you're experiencing the "Page Unresponsive" message while using Merci Cloud ERP, here's a structured troubleshooting guide to help resolve it quickly and efficiently.

Ensure You Are Using a 64-bit Operating System

🛠️ Merci Cloud ERP works best on 64-bit Windows/Linux/macOS systems. - Older or 32-bit OS may result in performance issues or system hangs. - Verify your system is running on: - Windows 10 / 11 64-bit - A Linux 64-bit distribution

Check RAM and System Requirements

💾 Minimum recommended RAM for Windows 64-bit: 8GB - Insufficient RAM leads to slower performance and potential system freezes. - Close background apps to free up memory.

Handling Large Images in Forms

🖼️ Large image files (e.g., in Product/Item Masters) may slow down form loading. - Use our Image/PDF Compression Subscription to: - Compress media files - Improve load times instantly

Use a Compatible Internet Browser

🌐 Consider switching to: - Microsoft Edge - Brave

These Chromium-based browsers are faster and more stable than Chrome in many cases.

Check Your Antivirus Software

🦠 Antivirus tools can interfere with secure connections. - Temporarily disable antivirus features - If needed, uninstall and test again - Switch to a lightweight antivirus that doesn't interfere with web applications.

Remove Unnecessary Browser Extensions

🧩 Extensions can conflict with ERP operations. - Disable all, then enable one-by-one to isolate issues. - Remove the problematic extension once identified.

Reset or Reinstall Your Browser

🔄 If problems persist: - Reset browser to factory settings - Or use uninstaller software to clean reinstall

Keep Your Browser Up to Date

⬆️ Outdated browsers = compatibility issues. - Always run the latest version of your browser.

Clear Browser Cache & Cookies

🧹 Cached data can interfere with secure ERP connections. - Clear cache and cookies from browser settings. - Restart the browser and test again.

Verify Internet Connection Quality

🌐 A slow or unstable connection can lead to unresponsive pages. - Watch out for: - Broken packets - High ping latency - Use tools like ping, speedtest.net, or traceroute to diagnose connection issues.

Need More Help?

🆘 If none of these fixes work, reach out to MerciGlobal Support with: - Your system specs - Browser version - Screenshots or error logs

We'll help resolve the issue as quickly as possible!