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"Sorry!! Login Is Not Allowed At This Time / From This Location"

Overview

This document explains the login restriction error message:

"Sorry!! Login Is Not Allowed At This Time / From This Location"

This issue appears when users attempt to access Merciglobal Cloud ERP from an unauthorized location or outside permitted timeframes.

What This Error Means

This message is triggered due to security policies or access controls set within the Merciglobal Cloud ERP platform. It prevents unauthorized logins based on:

  • 🌍 Geographical location/IP address
  • ⏰ Login time restrictions
  • 🔒 User profile-specific rules

Who Is Affected?

  • End Customers accessing ERP remotely from a new location 📶
  • Customer Side Team Members on non-whitelisted networks 🔐
  • Sales or Field Reps trying to login outside business hours 🕔

Resolution Steps

For Customers

  • 🧭 Ensure you are connecting from an approved network or location
  • 🛜 Avoid using VPNs or proxy servers that might trigger geo-filters
  • 🕘 Try logging in during your company’s designated access hours

If the issue persists, please contact your ERP admin or reach out to Merciglobal Support

For Merci Developers

  • 🔍 Check the user’s IP and location logs in the audit trail
  • ⚙️ Review access rules in the Admin Portal > User Access Control
  • 🛠 Adjust login parameters if required (time, location, roles)

For Sales/Support Teams

  • 📢 Inform the client about configured login windows or geofencing
  • 🗂 Verify if a login exception request has been placed or approved
  • 📞 Coordinate with internal support to whitelist new locations

Why This Is Important

  • Prevents unauthorized access to sensitive ERP data 🔐
  • Ensures compliance with corporate security policies 📋
  • Helps track and audit all login activities 🕵️

Need Help?

Reach out to Merciglobal Cloud ERP Support: - 📧 Email: support@merciglobal.com - 📞 Phone: +1-800-MERCI-ERP - 💬 Chat: Available via ERP dashboard

⚠️ Always report suspicious login attempts to security@merciglobal.com

Pro Tip for Admins

To adjust login permissions: 1. Navigate to Utility --> > User Accounts 2. Edit the affected user 3. Modify user-specific or role-based restrictions 4. Apply and notify the user 🚀

Stay secure, stay productive with Merciglobal Cloud ERP! ☁️💼