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"Sorry!! Login Is Not Allowed At This Time / From This Location"

🔍 Overview

This guide explains the login restriction error message:

"Sorry!! Login Is Not Allowed At This Time / From This Location"

This message appears when users try to access Merciglobal Cloud ERP from an unapproved location or outside of permitted login times.

🚫 What This Error Means

This alert is triggered by security rules or access control settings configured within Merciglobal Cloud ERP. It helps prevent unauthorized access based on:

  • 🌍 Geolocation/IP Address filters
  • ⏰ Time-based access restrictions
  • 🔒 User-specific login rules

👥 Who Is Affected?

  • End Customers logging in from remote or new locations 📶
  • Client-side Employees on non-whitelisted networks 🔐
  • Sales Reps or Field Agents accessing outside business hours 🕔

🛠️ Resolution Steps

🔹 For Customers

  • 🧭 Connect from a known/approved network.
  • 🛜 Avoid VPNs or proxies that mask your true location.
  • 🕘 Try accessing during authorized business hours.

📩 If still restricted, contact your ERP Administrator or email support@merciglobal.com.

🔹 For Merci Developers

  • 🔍 Review IP and login logs from the audit trail.
  • ⚙️ Navigate to Admin Portal > User Access Control to inspect rules.
  • 🛠 Modify login windows, roles, or location rules as required.

🔹 For Sales/Support Teams

  • 📢 Notify clients about the configured login windows/geofencing.
  • 🗂 Check for any login exception requests.
  • 📞 Collaborate with tech support to whitelist the required IP/location.

🔐 Why This Matters

  • Blocks unauthorized access to your ERP system.
  • Supports compliance with internal security policies.
  • Enables complete audit trails for all login attempts.

📞 Need Help?

⚠️ Report suspicious login activity to security@merciglobal.com

🧑‍💻 Pro Tip for Admins

To change login permissions:

  1. Go to Utility > User Accounts
  2. Edit the affected user profile
  3. Adjust role-based or user-specific login rules
  4. Save changes and notify the user

✅ Stay secure and productive with Merciglobal Cloud ERP ☁️💼