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System Error: GPS is Required!

🚨 Overview

Merciglobal Cloud ERP requires access to your device's GPS / Location Services to validate your session, secure access, and enable location‑based functionalities. If the browser blocks GPS access to erp.merciglobal.com, the system will display an error:

"System Error: GPS is Required!"

This guide helps customers, Merci developers, and Merci sales teams understand the root cause, troubleshooting steps, and recommended solutions.

📍 Why GPS Access Is Needed in Merciglobal Cloud ERP

  • Ensures secure login validation based on verified device location.
  • Enables attendance, tracking modules, geo‑fencing, and compliance.
  • Prevents unauthorized remote access.

🛑 Cause of the Error

Your desktop browser is blocking the GPS permission for erp.merciglobal.com, preventing Merciglobal Cloud ERP from reading your current location.

This may occur due to:

  • Browser location permissions disabled.
  • Pop‑up location prompts dismissed accidentally.
  • Browser settings or OS security restrictions.
  • Corrupted browser profile.
  • Using a browser that does not fully support GPS API.

🧭 How to Fix the Issue

✔️ 1. Allow GPS Permission in the Browser

Make sure erp.merciglobal.com is allowed to access location.

Google Chrome

  1. Open Settings → Privacy and Security.
  2. Click Site Settings.
  3. Select Location.
  4. Under Blocked, find and remove erp.merciglobal.com.
  5. Reload the ERP and click Allow when prompted.

Microsoft Edge

  1. Go to Settings → Cookies and Site Permissions.
  2. Select Location.
  3. Ensure erp.merciglobal.com is in the Allow list.

Mozilla Firefox

  1. Open Settings → Privacy & Security.
  2. Find Permissions → Location.
  3. Click Settings... and allow the ERP domain.

🔄 When Permission Is Not Visible or Cannot Be Enabled

If the user cannot locate or cannot modify GPS permissions:

✔️ Option A – Reinstall the Browser

Reinstalling resets permissions and resolves corrupted profiles.

  • Uninstall the browser.
  • Reboot the computer.
  • Install the latest version.
  • Open ERP again and allow GPS.

✔️ Option B – Use Another Browser

If the existing browser continues blocking location:

  • Try Google Chrome, Edge, Firefox, or Safari (Mac).
  • Open ERP and grant permission when prompted.

💡 Additional Recommendations

  • Ensure Windows or macOS Location Services are enabled.
  • If using VPN / firewall, temporarily disable or whitelist location features.
  • Try opening in Incognito Mode to rule out extension conflicts.

📘 Conclusion

If Merciglobal Cloud ERP cannot access your device's GPS, it will display the system error. Most issues are resolved by simply enabling browser permissions. For cases where permissions are not visible or corrupted, reinstalling the browser or switching to another resolves the issue instantly.

For further assistance, contact the Merci support team anytime.