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IVR (Exotel) Integration Charges for Merciglobal Cloud ERP

Integrating the Exotel IVR system into Merciglobal Cloud ERP allows customers to streamline communication workflows directly within the ERP platform. This integration ensures seamless customer interactions and automated call tracking.

Integration Features Included

When subscribed, the integration package includes the following capabilities:

  1. Pull Call Logs (.mp3) – Automatic retrieval of call recordings from Exotel for tracking and quality assurance.
  2. Click2Call Service – Direct calling capability from within the ERP platform using Exotel's service.

These features enhance operational efficiency, improve customer service, and ensure that telephonic interactions are recorded and managed effectively.

Pricing Details

The IVR integration service is billed annually and is priced as follows:

Description Unit Price (USD/month) Duration
IVR Integration with Exotel \$20 Payable Annually 12 Months
GST @ 18%

Note: Prices are exclusive of any additional Exotel service charges that may apply directly from Exotel.

Billing & Payment Terms

  • Payment Mode: Annual upfront payment.
  • Renewal: Charges will be applicable annually.
  • Currency: All prices are in USD.

Benefits of IVR Integration with Merciglobal Cloud ERP

  • Improved Customer Experience – Faster and more efficient communication.
  • Data Centralization – All call logs and customer interactions are accessible from the ERP.
  • Increased Productivity – Reduced manual dialing and faster follow-ups.
  • Compliance & Record Keeping – Ensures all calls are logged and stored securely.

For technical setup and configuration steps, refer to:

Merciglobal Cloud ERP ensures that businesses leveraging Exotel's IVR services have a fully integrated and efficient communication system, enabling smoother operations and better customer engagement.