Skip to content

How to Take a Screenshot – A Quick Guide for Merciglobal Cloud ERP Users

Screenshots are incredibly helpful for support, development, and documentation—especially within Merciglobal Cloud ERP. Whether you're a customer, developer, or sales team member, capturing your screen facilitates issue reporting, feature showcasing, and seamless collaboration.

Available Methods to Take Screenshots

Explore various tools and techniques based on your preferences and environment:

📸 Method 1: Built-in Screenshot Tool in Merciglobal Cloud ERP

Merciglobal Cloud ERP offers a native and intuitive screenshot utility:

🔍 Steps to Use:

  1. Go to the top right of any ERP screen.
  2. Click the Circled Menu Icon (three vertical dots).
  3. Select Capture Screen (📷 camera icon).
  4. Screenshot is automatically downloaded—no plugins needed!

✅ Quick, secure, and seamless for end-users and support teams.

🖼️ Method 2: Lightshot (Browser Plugin)

Lightshot is a lightweight and effective screenshot extension.

🧭 How to Use:

  • Install Lightshot for Chrome/Firefox.
  • Press Print Screen or click the extension icon.
  • Drag to select area → Annotate → Save or Upload.

✨ Best for quick captures and basic annotations.

🎥 Method 3: Nimbus Screenshot & Screen Video Recorder

Nimbus supports screenshots and video recordings—ideal for walkthroughs.

🛠️ How to Install & Use:

  1. Search for "Nimbus Screenshot Plugin" in your browser store.
  2. Click Add/Install.
  3. Click the Nimbus icon in the toolbar.

  4. Choose:

  5. Capture entire page

  6. Visible part
  7. Selected area
  8. Record screen video
  9. Follow prompts to save or annotate.

🎯 Great for developers, support teams, and detailed guides.

Why Screenshots Matter in Merciglobal Cloud ERP

  • 🛠️ Support: Show issues visually for faster resolution.
  • 💼 Sales: Illustrate features during demos or pitches.
  • 👨‍💻 Developers: Log bugs, UI feedback, or enhancement ideas.
  • 📚 Documentation: Create visual guides for onboarding and internal use.

Enhancing Support with File Attachments

When logging a support ticket in Merciglobal Cloud ERP, attaching files like screenshots, PDFs, or Excel sheets significantly improves the efficiency of issue resolution.

🔍 Why Attachments Are Critical:

  • 🧩 Visual Context: Displays the issue clearly.
  • 📄 Extra Info: Data files (PDFs/Excels) add clarity.
  • ⏱️ Quicker Resolution: Reduces unnecessary follow-ups.
  • 🎯 Accurate Fixes: Helps support understand the exact scenario.

📥 Always attach relevant materials to your tickets—it speeds up the process.

Pro Tips for Effective Screenshots

  • Organize screenshots in folders with clear names.
  • Use annotation tools to highlight issues.
  • Blur/hide sensitive data before sharing.

Stay Connected

For more tools, tutorials, and insights on using Merciglobal Cloud ERP, stay updated with our knowledge base and support team.

📝 This guide serves all Merciglobal users—customers, developers, and sales professionals. Happy capturing! 🚀